


Commonly Asked Questions
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Yes, you can edit or cancel your order within 24 hours of purchase by contacting us at info@shopesns.com. See our full Shipping Policy for further details.
How long does shipping take?
How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 7-10 business days.
We work with trusted fulfillment partners across the UK, US, and EU to ensure a smooth and reliable experience.
What if I don't like my item?
What if I don't like my item?
We offer a 30 day money back guarantee. So if you don't like your item, you can return it within 30 days of delivery for a full refund.
Our team will provide the most appropriate return address depending on your location (UK or US).
If this is the case, please reach out to our friendly support team at info@shopesns.com